1. General provisions
• This policy specifies the rules for returns and complaints in the fornature online store, run by FORNATURE DOMINIKA RADOMSKA ul. Agatowa 15 55-002 Dobrzykowice, NIP: 8952204352
• All purchases are made in accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
2. Right of withdrawal
• The consumer has the right to withdraw from a distance contract within 14 calendar days from the date of receipt of the goods, without giving any reason.
• To exercise the right of withdrawal, please send us the completed withdrawal form by e-mail to: fornature.pl@gmail.com or by post to: FORNATURE DOMINIKA RADOMSKA ul. Agatowa 15 55-002 Dobrzykowice
• The goods should be returned within 14 days from the date of notification of withdrawal.
• The cost of return shipping is borne by the customer.
3. Exceptions to the right of withdrawal
Pursuant to Article 38 of the Consumer Rights Act, the right to withdraw from the contract does not apply in the case of:
• Products made to individual customer order (e.g. paints in shades prepared according to the selected color, on special order).
• Products that have been opened or used after delivery and which, due to their nature, are not suitable for re-sale (e.g. open packages of paints, primers or pigments).
• Products that were permanently combined with other materials after delivery.
4. Return terms
• The goods must be in their original, undamaged packaging, complete and in a condition that allows for further sale.
• In the event of the return of damaged goods or goods showing signs of use, we reserve the right to reduce the refund amount in proportion to the loss of value of the product.
5. Complaints
• If the product is defective, damaged during transport or does not comply with the order, the customer has the right to file a complaint.
• Complaints can be submitted by e-mail to the following address: fornature.pl@gmail.com, providing:
name and surname,
for the order number,
a description of the defect,
for photos documenting the problem.
• We consider complaints within 14 calendar days from the date of receipt of the notification.
• If the complaint is accepted, we will cover the cost of returning the goods and deliver a defect-free product or refund the funds.
6. Refund
• The money will be refunded within 14 days from the date of receipt of the goods and positive consideration of the return/complaint.
• We will refund the funds using the same payment method used for the purchase, unless the customer agrees to a different method.
7. Returns details
FORNATURE Dominika Radomska
Agatowa Street 1555-002 Dobrzykowice
Tax Identification Number: 8952204352
e-mail: fornature.pl@gmail.com
www.fornature.com.pl
tel.791-726-034
